Returns Exchanges

Return Policy | Exchanges

We do not offer returns or exchanges on any customized products. With the exceptions listed below, we will accept returns on non-customized items purchased from SwitchTaps.com if they are returned in unused and original condition in original packaging within 15 days of product being shipped. Returns after 30 days will not be accepted.
** ALL items from clearance, sale, and any special promotion are final sale, no returns or exchanges accepted.

 

Orders Sent as Gifts

For your security, returns can only be credited to the form of payment used in the original order.

 

Products Purchased at Retail Stores or Other Websites

Please note that SwitchTaps.com does not accept returned merchandise obtained from any retailer other than SwitchTaps.com. To return products purchased at another brewery or retail outlet, please check the return policy of the location where the item was purchased.

Returns and exchanges from SwitchTaps.com can be made by mailing an insured, prepaid package (obtain tracking number or delivery confirmation for your records) (complete with your name and contact info, the item and reason for the return, and order number) to: SwitchTaps, LLC 107 Varsity Circle Arlington, TX 76013.

Please Note: We cannot accept CODs or courier deliveries and we do not credit return or exchange shipping costs for returned items.

 

Return Checklist

• Include: unused item(s) you are returning in original packaging
• Include your name, daytime phone number, and order number
• Include reason for return or exchange
• Ship To: Switch Taps, LLC 107 Varsity Circle Arlington, TX 76013
• Obtain tracking number or delivery confirmation number for your records to ensure the safety of its delivery

 

How long will my return take to arrive?

Returns & Exchanges usually take 10 business days (excluding weekends and holidays). This is only an estimate as we cannot promise a specific timeframe especially during peak seasons. If it has been longer than 10 days, please email us and we will be happy to look into for you. Please note: Customized products are not eligible for a return or exchange.

When your box arrives, your return is typically processed within 3-5 business days. All returns are inspected to ensure compliance of the return policy and followed up by a confirmation email. When we issue your refund, please allow 5 to 10 business days for your bank to return the funds to your account. It can take a full credit card cycle before the credit/refund appears on your statement.

 

Damaged or Defective Products

If your product arrives damaged or defective, please describe damages in an email to info@switchtaps.com immediately and we will send you a return shipping label. Returned damaged or defective products are inspected and replaced if the damage is the result of a manufacturing defect or deviation from our approved printing specifications. Our liability for any damaged or defective products is limited to the replacement of such product. We will replace your product with the same style, if available, or with your approval, substitute a replacement of comparable value if the style returned is no longer available. If the merchandise received as a substitution for a damaged or defective product is unsatisfactory, please note that it must be returned to us for an exchange immediately, unused, in the original packaging.

If the damage was caused by reasons other than materials quality, assembly process, or a deviation from our approved printing specifications, the original merchandise will be returned to you in the same condition it was received in. We do not replace damaged or defective merchandise that was damaged by abuse or negligence (including but not limited to; not following wash instructions, exposure to chemicals/harmful substances, high heat, sharp objects, etc.) or products that were damaged by misuse or activities other than the intended purpose of the product.

Please note the life expectancy of any product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Products damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced.

 

Still have questions? Email us at info@switchtaps.com